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Known issues
Bugs we know about, how to work around them, and what's been fixed.
These are the problems we know about and are working on. If something isn't behaving and it's not listed here, check the quick fixes first. Most issues on deck come down to WiFi or a skipped step.
Heads up: before anything else, make sure your iPad is on the SwimClips WiFi network, not the facility's. That fixes most "nothing's working" moments.
Quick fixes
Open issues
Videos keep spinning when building an assembly
Affects: Video Assembly
Status: Investigating
What happens: while you build an assembly, some angles show a loading spinner that never goes away.
Workaround: drag the timeline forward a little. The videos pop back up.
More help: Video Assembly
New ZIP loses its eo graph
Affects: imported ZIP collections with eo SwimBETTER data
Status: Investigating
What happens: you import a ZIP and build an assembly in it before saving it to the Hub. If you then export it as a ZIP again, the new ZIP won't have the eo graph. The original ZIP you imported is fine.
Workaround: save imported collections to the Hub before you build anything: ⋯ → Save as new collection. Then build your assembly and export.
More help: Importing your own videos
Recently fixed
Nothing yet. Fixes will show up here with the app version they shipped in.
Report a problem
Email support@swimclips.com with what you were doing, what you expected, and what happened instead. A screenshot or screen recording helps a lot. Include your iPad model and the versions from the Settings tab: iPad app version and Hub version.
